Refund Policy

1. Overview

This refund policy outlines the circumstances under which refunds may be requested and processed.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions. You may request a full refund within 7 days of your initial purchase if:

• You are not satisfied with the quality of our service
• The service does not meet the described functionality
• You have used the service for legitimate business purposes only

3. Refund Eligibility

Eligible for Refund:

• New subscriptions within 7 days of purchase
• Billing errors or duplicate charges
• Technical issues preventing service use

Not Eligible for Refund:

• Requests made after the 7-day period
• Change of mind after extensive service usage
• Violation of our Terms of Service

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at support@vorve.tech with "Refund Request" in the subject line
2. Provide Information: Include your account email, order number, and reason for the refund request
3. Allow Processing Time: We will review your request within 2-3 business days
4. Await Confirmation: You will receive an email confirmation once your refund is approved

5. Refund Processing

Processing Timeline:

• Review Period: 2-3 business days for request evaluation
• Approval Notification: Email confirmation within 24 hours of approval
• Payment Processing: 5-10 business days for funds to appear in your account
• Payment Method: Refunds are processed to the original payment method

Refund Methods:

All refunds are processed through Paddle, our payment processor:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 5-10 business days
• Digital Wallets: 3-7 business days

6. Subscription Cancellations

You can cancel your subscription at any time:

• Immediate Cancellation: Access continues until the end of your billing period
• No Automatic Refund: Cancellation does not automatically trigger a refund
• Data Retention: Your data is retained for 30 days after cancellation
• Reactivation: You can reactivate your account within 30 days

7. Partial Refunds

In exceptional circumstances, we may offer partial refunds at our discretion. This typically applies to:

• Extended service outages affecting your usage
• Significant changes to service features during your subscription
• Billing errors that result in overcharges
• Technical issues that limit service functionality

8. Dispute Resolution

If you're not satisfied with our refund decision:

1. Contact our customer service manager at manager@vorve.tech
2. Provide detailed information about your case
3. Allow 5-7 business days for escalated review
4. Consider mediation through Paddle's dispute resolution process

9. Chargebacks and Disputes

Before initiating a chargeback with your bank or credit card company:

• Please contact us first to resolve the issue directly
• Chargebacks may result in account suspension
• We will provide documentation to payment processors as needed
• Fraudulent chargebacks may be pursued legally

10. Enterprise and Custom Plans

Enterprise and custom subscription plans may have different refund terms as specified in your individual agreement. Please refer to your contract or contact your account manager for specific refund policies.

11. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our service after changes constitutes acceptance of the new policy.

12. Contact Information

For refund requests or questions about this policy: